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Help Center

Frequently Asked Questions

Important Information for boatUnity Users
I own a boat and I want to list it
What's on the boat Owner dashboard
Why should I use the boatUnity inbox for my boat rentals ?
Getting the most your "your Trip" section
How to organize my next reservation methodically
How to create my Account
How to edit my account information
Why my boat owner / captain account should be verified
How can I reset my Password
How can I change my password ?
Why is my profile so important ?
My listings : Features and functionalities
Is it free to list my boat for rental/co-navigation on boatUnity?
How many boats can I list for rental/co-navigation on boatUnity?
Why should I list my boat for rental/co-navigation?
What types of listings can I create on boatUnity?
What makes an effective listing?
How to determine the right price for my listing
How to optimize my pricing strategy ?
How to maximize my rental opportunities with attractive pricing ?
Can I create a custom service for additional income?
What are the booking options for my listing ?
Booking Request vs. Instant Booking: Which Is the Better Option?
Pre-approvals and special offers
What are the cancellation policy available for my listing ?
Weather Guarantee : What is it and what are the benefits ?
What are the recommended practice for writing a review ?
How do reviews work ?
Where can I find my review's history
How to make the best of the reviews?
Why haven't I been paid for my rental yet?
What payment methods are available ?
Where can I find the details of my earnings generated through boatUnity?
Income tax: how does it work?
Am I subject to GST/HST?
What is the difference between commission and service fees
When, where, and why initiate a dispute
How the disputes are handled?
What is the No-Withholding Guarantee and how it works ?
How to determining the No-Withholding Guarantee Amount
Successful dispute resolution and failed mediation. What's next?
What happens in case of major damages?
How does the Travel Credit works?
What are the steps to rent or co-sail a boat on boatUnity?
Do I need to hold a Pleasure Craft Operator Card (PCOC) in order to rent a boat?
What is the difference between a Pleasure Craft Operator Card and a pleasure craft license?
How can I tell if the listing is not a scam?
Can I communicate with the Boat Owner / Captain before booking?
What features are available on my dashboard ?
Why should I use the boatUnity inbox for my boat rentals ?
Everything you need to know about your trip section
How should I organise my next trip
How to Create My Account ?
How to edit my account information ?
What are the Profile prerequisites to make a booking ?
how can I reset my Password ?
How do I change my existing Password ?
Why should I spend time on my profile ?
What are the booking options on boatUnity ?
I'm a renter. How can I book a boat?
Pre-Approvals and Special Offers
How can I change my booking ?
How to choose the right cancellation policy for my booking ?
Can I modify my reservation Instead of cancelling?
How much will I be refunded in case of cancellation?
What kind of situation lead to a dispute and what are my options?
What is the No-Withholding Guarantee and how it works ?
Can an Owner Request a Deposit Outside the Platform?
What happens in the event of an incident occurring during the rental or co-navigation?
How are disputes handled?
Payment Timeframe
What are my payment options ?
What about refunds in case of cancellation ?
How do reviews and ratings I leave for an owner/captain work?
Can the owner or captain leave a review about me after a rental or co-navigation?
How do private comments work ?
Where can I find my review's history
Review content guidelines
How does the Travel Credit work?