Hi sailor! How can we help?

We always encourage you to use common sense and goodwill to resolve disputes. However, certain situations may lead to conflicts between co-navigators and captains, or between owners and renters. Here are some common scenarios and the available recourses:

• Non-conformity of the Boat: If the boat does not match the listing. For example, you have booked a yacht but end up with a dinghy, or you notice discrepancies in the boat, its equipment, or the number of passengers compared to the listing.
• Technical Issues: The boat has technical or mechanical problems not mentioned in the listing, making navigation impossible or dangerous.
• Safety Issues: The boat does not meet necessary safety standards, such as lacking life jackets or other mandatory safety equipment.
• Cleanliness and Maintenance: The boat is in an unacceptable state of cleanliness or maintenance.
• Non-compliance with Usage Conditions: For example, the captain or owner imposes usage conditions not mentioned in the listing, such as restrictions on itineraries or onboard activities.
• Communication Problems: Difficulty contacting the owner for information or to clarify important points before, during, or after the rental.
• Unauthorized Modifications: The owner changes the terms of the rental without your consent (e.g., change of date, boat, etc.).

What are my options if I face any similar situations?

If the Listing Was Posted by an Individual Owner, here are your options:

• You can refuse the rental/co-navigation, but you must report this to us before the rental/co-navigation starts, providing explanations or evidence justifying your refusal. If you decide to cancel the rental and the cancellation is justified, boatUnity will fully refund the Rental Price.
• If you choose to continue with the rental/co-navigation, you will no longer be able to request a refund of the Rental Price for this booking, for any reason.

If the Listing Was Posted by a Professional Owner or a Charter Company, you will need to address your concerns directly with the professional or the rental company.

It is advisable to communicate directly with the owner to try to find an amicable solution. If this does not work, you can contact boatUnity's customer service for help and potentially open a dispute case. However, in any case, the contract binding you to the owner does not involve boatUnity and we cannot be held responsible for listings that do not match the boat.